Course Objective

  • 1

    Introduction

    • Objective
    • Effective Communications Skills for the Workplace Series
    • Resources
  • 2

    Chapter 1 – Essential skills for effective communication

    • Chapter 1 – Essential skills for effective communication
  • 3

    Chapter 2 – What is active listening and its importance

    • Chapter 2 – What is active listening and its importance
  • 4

    Chapter 3 – What is nonverbal communication and its importance

    • Chapter 3 – What is nonverbal communication and its importance
  • 5

    Chapter 4 – Barriers to active listening and nonverbal communication

    • Chapter 4 – Barriers to active listening and nonverbal communication
  • 6

    Chapter 5 – How to improve active listening skills and nonverbal communications

    • Chapter 5 – How to improve active listening skills and nonverbal communications
  • 7

    Last Step

    • Instructions

Course Reviews

I think it was appropriate. I feel like "Effective Commu...

Tracie Resmondo

Things were explained in an easy to understand manner. Topics were addressed that may not always be considered by some individuals as important. The ideas ...

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Things were explained in an easy to understand manner. Topics were addressed that may not always be considered by some individuals as important. The ideas covered were addressed in a blunt yet appropriate manner.

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Instructor

Robert Pistole

Senior Training Specialist – Training Coordinator and Instructor, Training and Development

Robert Pistole

Robert has been with the Clerk’s office since August of 2006 and has worked in the following departments: • Court Operations as a Juvenile Filing Clerk, Juvenile Intake Clerk, Juvenile Prep Clerk, Juvenile File View Clerk, Juvenile Record Center Liaison, Juvenile Courtroom Clerk, and CPAT Clerk (Training Analyst, Training Coordinator, and Instructor) • Training and Development as a Training Coordinator and Instructor Robert is a true Tampanian, having been born and raised here in Tampa. Robert is a graduate of C. Leon King High School Class of 2003. Prior to joining the Clerk’s office, Robert was working in construction as an electrical helper and painter; while also attending Hillsborough Community College in pursuit of a degree in Education and Political Science.