Course Objective

  • 1

    Introduction

    • Objective
    • Introduction
  • 2

    Chapter 1: Understanding and Handling Emotions

    • Understanding and Handling Emotions
    • Understanding and Handling Emotions Quiz
  • 3

    Chapter 2: When Conversations Collide

    • When Conversations Collide
    • When Conversations Collide Quiz
  • 4

    Chapter 3: Calming Techniques

    • Calming Techniques Part 1
    • Calming Techniques Part 1 Quiz
    • Calming Techniques Part 2
    • Calming Techniques Part 2 Quiz
  • 5

    Last Step

    • Resources
    • Instructions

Course Reviews

Instructor

Ashley Cebotaru

Senior Training Specialist | Clerk’s Training and Development

Ashley Cebotaru

Ashley has been with the Clerk’s Office since February 2018, starting out as a Clerk I in Criminal After Court Processing. Ashley was the Front Line Trainer in After Court and was one of the instructors for the ACE Processing Misdemeanor and Traffic Court Docket Pages course and the instructor for the Event and Link course for new hires. In June 2019, Ashley became a Senior Training Specialist (formerly Clerk III) in Training and Development. Prior to joining the Clerk’s Office, Ashley earned her Bachelor’s Degree in Criminology from the University of Tampa in 2016 and worked in Family Court at a small Clerk’s Office in Missouri as well as the County Sheriff's Office prior to that. Ashley earned her Master’s Degree in Criminal Justice from Saint Leo University in August 2019.
Alana Brewer

Senior Training Specialist, Training and Development

Alana Brewer

Alana has been with the Clerk’s office since 2011 and has worked in the following areas: A. Court Operations - Circuit Civil Filing Clerk - Circuit Civil File View - Traffic Bond Clerk - CCPC – Bond Intake - CCPC – Bond Forfeitures B. Training and Development - Instructor C. Education - J.D. – Thomas M. Cooley Law School -B.A. in Sociology – University of Florida
Dominick Torchia

Director, Training and Development & Instructor

Dominick Torchia

Dominick has been with the Clerk’s office since 2013 and has worked in the following departments: Court Operations (Traffic Filing Clerk, Traffic After Court Entry Clerk, Misdemeanor Courtroom Clerk -- his favorite job of all! -- CPAT Clerk Training and Procedures, Manager Juvenile Delinquency Courts, Manager CPAT Training; and Training and Development (Manager , and Director). Prior to joining the Clerk’s office, Dominick proudly served his country in the U.S. Navy for 31 years and retired a Command Master Chief. Goal: To make the Clerk’s office an employer of choice, by making it more effective and efficient by providing quality education in the areas of professional and personal development for ALL Clerk team members!!